Terms & Conditions

Last Updated: August 2026

Welcome to Deskally. These Terms & Conditions outline the rules and guidelines for using our website and purchasing products from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. About Deskally

Deskally is an online retailer specialising in workspace accessories, productivity tools, ergonomic products, smart desk gadgets, and home office essentials.

Throughout these Terms, "we", "us", and "our" refer to Deskally.

2. Using Our Website

By using our website, you agree that:

  • You are legally capable of entering into a contract.

  • The information you provide is accurate and complete.

  • You will use our website for lawful purposes only.

  • You will not attempt to disrupt, damage, or misuse our website.

We reserve the right to refuse service, restrict access, or cancel orders where we believe misuse, fraud, or unauthorised activity has occurred.

3. Products & Availability

We make every effort to ensure product descriptions, images, pricing, and availability information are accurate.

However:

  • Product colours may vary slightly depending on your device screen settings.

  • Product specifications may change due to manufacturer updates.

  • Availability is subject to change without notice.

If an item becomes unavailable after you place an order, we will contact you and provide an appropriate solution, such as a replacement, alternative product, or refund.

4. Placing an Order

When you place an order with Deskally:

  • You agree that all information provided is accurate.

  • You agree to pay the full amount shown at checkout.

  • You will receive an order confirmation email once your order has been successfully placed.

Your order acceptance forms a legally binding agreement between you and Deskally once payment has been processed and your order has been confirmed.

We reserve the right to cancel or refuse any order due to:

  • Incorrect pricing information

  • Suspected fraud

  • Product availability issues

  • Errors in order details

If we cancel your order after payment has been received, you will receive a full refund.

5. Pricing & Payments

All prices displayed on our website are shown in GBP (£) unless stated otherwise.

We reserve the right to update prices at any time. Any price changes will not affect orders that have already been confirmed.

Payments are processed securely through trusted payment providers. Deskally does not store your complete payment card details.

6. Delivery

We aim to process and dispatch orders as quickly as possible.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Peak shopping periods

  • Weather conditions

  • Circumstances outside our control

Once your order has been dispatched, you will receive tracking information where available.

Deskally is not responsible for delays caused by courier companies or incorrect delivery information provided by customers.

7. Returns & Refunds

Our returns and refund process is outlined in our Refund Policy.

Customers may return eligible products within the stated return period, provided items meet our return requirements.

Items returned must:

  • Be unused

  • Be in original packaging

  • Include all accessories and components

For full details, please review our Refund Policy page.

8. Damaged or Faulty Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photos or videos to help us investigate the issue and provide the best resolution.

Where applicable, we may offer:

  • Replacement

  • Repair

  • Refund

9. Intellectual Property

All content on the Deskally website, including:

  • Logos

  • Branding

  • Images

  • Product descriptions

  • Website designs

  • Written content

belongs to Deskally or our authorised partners and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

Deskally is not responsible for:

  • Indirect losses

  • Business interruptions

  • Losses caused by misuse of products

  • Delays outside our reasonable control

Our liability is limited to the value of the product purchased from Deskally.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

11. Third-Party Services

Our website may use third-party services, including payment providers, analytics tools, delivery partners, and marketing platforms.

These third parties may have their own terms and privacy policies, and Deskally is not responsible for their practices.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, services, or legal requirements.

The latest version will always be available on this page.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Deskally
Email: hello@deskally.co.uk