Returns + Exchanges

Refund Policy

Last Updated: August 2026

At Deskally, we want you to love your workspace upgrades. If something isn't quite right with your order, we're here to help.

1. Returns & Refunds

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging with all accessories, manuals, and included parts.

  • You must provide proof of purchase.

  • The item must not show signs of damage, misuse, or excessive wear.

Once your return is approved and the item has been received and inspected, we will process your refund.

2. Non-Returnable Items

For health, safety, and product quality reasons, some items cannot be returned if they have been used, including:

  • Personal hygiene products

  • Items that come into direct contact with skin

  • Opened protective accessories where hygiene is a concern

  • Gift cards

  • Clearance or final sale items

If you are unsure whether your product qualifies for a return, please contact our support team before sending it back.

3. Damaged, Faulty, or Incorrect Items

We take quality seriously. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos or videos showing the issue

  • A description of the problem

We will review your request and arrange a replacement, repair, or refund where appropriate.

4. Change of Mind Returns

If you change your mind about a purchase, you may return eligible items within 30 days.

Please note:

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  • Original shipping fees are non-refundable.

  • Items must be returned unused and in resalable condition.

5. Refund Processing

Once your return has been received and approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for your bank or payment provider to process the refund.

  • You will receive an email confirmation once your refund has been completed.

6. Late or Missing Refunds

If you haven't received your refund after the processing timeframe:

  1. Check your bank account again.

  2. Contact your payment provider.

  3. If you still need assistance, contact our support team.

We will be happy to help investigate.

7. Exchanges

If you need to exchange an item due to a fault, damage, or incorrect product, please contact us and we will help arrange the best solution.

For change-of-mind exchanges, please return the original item and place a new order separately.

8. Order Cancellations

If you need to cancel your order, contact us as soon as possible after placing your order.

We can only cancel orders that have not yet been processed or dispatched.

Once an order has been shipped, it must follow our standard return process.

9. Contact Us

If you have any questions about returns, refunds, or your order, please contact our customer support team.

Deskally
Building better workspaces, one product at a time.