Payment Policy

Last Updated: August 2026

At Deskally, we aim to provide a safe, simple, and secure checkout experience. This Payment Policy explains how payments are processed when you purchase products from our website.

By placing an order with Deskally, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods to make shopping easier, including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Other payment methods available at checkout

Available payment options may vary depending on your location and device.

2. Payment Processing

All payments are processed securely through trusted third-party payment providers.

Deskally does not store or have access to your full payment card details. Your payment information is encrypted and handled securely by our payment partners in accordance with industry security standards.

3. When Payment Is Taken

Payment is collected at the time your order is placed.

Your order will only be processed once:

  • Payment has been successfully authorised
  • Your order details have been confirmed
  • Stock availability has been verified

You will receive an order confirmation email once your payment has been successfully completed.

4. Payment Security

We take payment security seriously and use trusted ecommerce platforms and payment providers to protect your information.

To help keep your account secure:

  • Never share your payment details with anyone.
  • Ensure your billing information is accurate.
  • Contact us immediately if you notice any unauthorised activity.

5. Failed or Declined Payments

If your payment is declined, your order will not be completed.

Common reasons for declined payments include:

  • Incorrect card details
  • Insufficient funds
  • Bank security checks
  • Expired payment methods

If your payment fails, please check your details or try another payment method.

If you continue experiencing issues, please contact your bank or our customer support team.

6. Pricing & Currency

All prices displayed on Deskally are in GBP (£) unless otherwise stated.

The final amount charged will include:

  • Product price
  • Delivery fees (where applicable)
  • Any applicable taxes or charges

The total amount payable will always be shown before you complete checkout.

7. Refund Payments

If your refund request is approved, the refund will be issued to the original payment method used during purchase.

Please allow:

  • 5–10 business days for your payment provider to process the refund
  • Additional time for your bank to reflect the transaction

For more information, please review our Refund Policy.

8. Promotional Discounts & Gift Cards

Discount codes must be entered at checkout to apply the offer.

Please note:

  • Only one discount code may be used per order unless stated otherwise.
  • Promotions cannot be applied after an order has been completed.
  • Discount codes may have expiry dates or specific terms.

If Deskally offers gift cards in the future, they will be subject to their own terms and conditions.

9. Fraud Prevention

To protect our customers and our business, Deskally may carry out security checks on certain orders.

We reserve the right to cancel or delay orders where we suspect:

  • Fraudulent activity
  • Unauthorised payment use
  • Incorrect customer information

If an order is cancelled after payment has been received, a full refund will be issued.

10. Contact Us

If you have any questions regarding payments, please contact our customer support team. Email: hello@deskally.co.uk