Refund Policy

Last Updated: August 2026

At Deskally, we want you to be completely satisfied with your workspace upgrade. If your purchase isn't the right fit, we're here to help with a simple and fair returns process.

1. Return Period

You can request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be returned in the original packaging
  • Include all accessories, cables, manuals, and components
  • Include proof of purchase

Items that are damaged, used, incomplete, or returned without original packaging may not be accepted.

2. How to Start a Return

To request a return:

  1. Contact our customer support team with your order number.
  2. Tell us the reason for your return.
  3. Wait for return instructions before sending your item back.
  4. Package your item securely and return it as instructed.

Please do not send items back without contacting us first, as we may not be able to process your return.

3. Return Shipping

Change of Mind Returns

For unwanted items or change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Original delivery charges are non-refundable.
  • Items must be returned in resalable condition.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or you receive the wrong product:

  • Contact us within 7 days of delivery.
  • Provide photos or videos showing the issue.
  • We will arrange a suitable solution, which may include a replacement, repair, or refund.

Deskally will cover reasonable return costs for confirmed faulty or incorrect items.

4. Non-Returnable Items

For hygiene, safety, or product protection reasons, some products may not be eligible for return if opened or used, including:

  • Personal-use products
  • Items that come into direct contact with skin
  • Opened hygiene-related accessories
  • Gift cards
  • Clearance or final sale items

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Electronics & Smart Products

For electronic products such as:

  • Wireless chargers
  • Smart gadgets
  • Desk lighting
  • Digital accessories

Returns must include all original components, packaging, cables, and accessories.

Products showing signs of misuse, accidental damage, or modification may not qualify for a refund.

6. Refund Process

Once we receive your return, our team will inspect the item.

If approved:

  • Your refund will be processed to your original payment method.
  • You will receive an email confirmation.
  • Please allow 5–10 business days for the refund to appear in your account.

Processing times may vary depending on your bank or payment provider.

7. Exchanges

If you need to exchange a product due to a fault, incorrect item, or damage, please contact us and we will assist you.

For other exchanges, we recommend returning the original item and placing a new order.

8. Order Cancellation

If you need to cancel your order, contact us as soon as possible.

We can only cancel orders that have not yet been processed or dispatched.

Once your order has shipped, it must follow our standard returns process.

9. Late or Missing Refunds

If you haven't received your refund after the expected processing time:

  • Check your bank account again.
  • Contact your payment provider.
  • Contact our support team for further assistance.

We will be happy to help investigate the issue.

10. Contact Us

If you have any questions about returns, please contact our customer support team.

Deskally
Email: hello@deskally.co.uk